Insurance

Student Services

UTSA Policy on International Travel to Restricted Regions Department Guidelines for International Policies

Frequently Asked Questions

Questions for International Students Only

What company provides student health insurance for eligible dependents?
United Healthcare Student Resources is the provider of health insurance for all UT System international students. This is United Health Care’s benefits information specifically for the UT System.

Do I have to enroll in the UT System- sponsored student health insurance plan?
The Board of Regents of The University of Texas System requires all students holding non-immigrant visas have health insurance coverage while enrolled at institutions of The University of Texas. This coverage may be with the system-sponsored insurance plan or comparable coverage from another provider.
If you use another provider, the benefits must meet the same requirements as the UT System plan.


Who can I contact to request additional information regarding the United HealthCare plan?
Information is available through United HealthCare’s website. United Healthcare Customer Service can be reached by calling 1-800-767-0700.


How do I enroll in the student health insurance plan?
International students are automatically enrolled in the student health insurance policy at the time of registration for classes.

How do I obtain my insurance ID card or get a lost card replaced?
Your insurance card will be mailed to your address listed on your ASAP account by the insurance company shortly after the UTSA census date (typically one month after classes begin). If you move, please update your address with the Office of International Programs and on ASAP.


What if I need to see a doctor before the insurance card is sent to me?
Students who are ill and are referred by Student Health Services to see a physician should come to the Office of International Programs to request to be an Emergency Add to United Health Care Student Resources.


Where is the Student Health Center at UTSA?
UTSA Student Health Services  is located at the Recreation Wellness Center 1.500 or in the Downtown Campus, Buena Vista Building 1.308.

If I do not seek care from the Student Health Services, how do I find a provider (doctors, hospitals, etc.) in my area who accepts student insurance plans?
Refer to the instructions on the Selecting a Physician page.

Specific Questions for Faculty and Staff Members

I’m a UTSA staff member on a J-1 visa. Do I need health insurance?
Yes! You must have an active insurance policy that covers the entire period of J-1 status at the time of your entry to the United States. You must present proof of insurance coverage when you arrive at the Office of International Programs for J-1 Orientation. Failure to present proof of insurance will result in termination of your J-1 program.

What kind of health insurance coverage do I need?
Your insurance policy must have:

  • Medical benefits of at least $50,000 per accident or illness with a deductible not to exceed $500 per accident or illness
  • Repatriation of remains coverage of $7,500
  • Expenses associated with medical evacuation to home country in the amount of $10,000
  • Have minimum policy rating of one of the following:

                       o A.M. Best rating of A or above
                       o Insurance Solvency International rating of A or above
                       o Standard and Poor’s rating of AA or above
                       o Weiss Research, Inc., rating of B+ or above


If you have more questions, look at the Frequently Asked Questions page of United Healthcare.