Insurance

Student Services

UTSA Policy on International Travel to Restricted Regions Department Guidelines for International Policies

How to File a Claim

You may be eligible to receive reimbursement for payment you have made to the physician.

Review the following information and decide if you can submit a claim to the insurance company for reimbursement.

You will need to file the claim if you receive care at a private doctor’s office, urgent care, or the hospital. There may be office staff at the doctor’s office or hospital who can help you.

In the event of injury or illness, students should:

       1. Report to the Student Health Services, RWC 1.500, for treatment and/or assistance, your primary care physician (PCP), or the hospital.

       2. After treatment, keep all paperwork you are given when you pay the bill.

       3. Mail copies of the following information:

  •  All medical and hospital bills including diagnosis with patient’s name;
  •  Include insured student’s name, address, Student Resources ID number with information stating that you are enrolled at the University of Texas at San Antonio;
  •  Attach our personal statement to request refund for money incurred/spent due to injury or sickness.

       4. Bills should be received by the United HealthCare Insurance Company within 90 days of service. Bills submitted after one year will not be considered for payment except in the absence of legal capacity.

       5. Submit all claims to:

United Healthcare Student Resources
P.O. Box 809025
Dallas, Texas 75380-9025