In-Person Appointments

International students are encouraged to schedule appointments with International Student Advisors (ISA) as needed. During an appointment, the International Student Advisor will review and discuss a student’s: immigration concerns, academic policies and how they relate to the student’s immigration status, intercultural adjustment, on and off-campus resources, employment, personal concerns, financial issues, and advocacy. International Student Advisors also serve as cultural guides for international students by connecting students with appropriate offices and resources on campus.

Be prepared to provide a short, detailed description about the type of appointment you are requesting when scheduling your appointment either by telephone at (210) 458-7202 or via email at  You may also include the name of the International Student Services staff member with whom you wish to meet.  We will try to accommodate your requests as best as possible but based on availability you may be assigned to the advisor most readily available.

Please see below as a reference for common types of appointments and the time required for each appointment type.

Still unsure how long to schedule your appointment?

ISS Front Desk staff are available to provide guidance on average processing times and to discuss how much time you might need for your specific appointment. Please be prepared to tell Front Desk staff the nature of the appointment. If your reason is confidential, simply tell the staff.

Students arriving more than 10 minutes after their scheduled appointment time may be asked to reschedule or only be able to meet for the time remaining for their appointment.  This policy ensures that each student is able to meet with their advisor at the time they originally scheduled.  Due to the time limitations of these appointments, you may be asked to schedule a follow-up meeting.

International student appointments fall into one of three timeframes:

* Change of status, reinstatement, and OPT Extension application sessions may require multiple appointments to follow-up. Discuss with your advisor in your first meeting.

Cancelling Appointments

International students may cancel appointments by telephone at (210) 458-7202 or via email at, up to 24 hours in advance of their appointment.

Please contact the ISS Front Desk at (210) 458-7202 if you need to cancel an appointment on the same day of the appointment.

Telephone Appointments

Appointments are available with International Student Advisors by telephone for those students/alumni who are living or working outside of the San Antonio metro area. This is particularly common for alumni requesting OPT STEM Extensions.

When scheduling your appointment, clearly indicate in the comments section that this is a telephone appointment and provide a U.S. telephone number for the ISA.
Certain documentation may need to be received 1-2 business days prior to your appointment. Documents can be received by postal mail or by email at

You can schedule an appointment either by telephone at (210) 458-7202 or via email at

Emergency Requests

If you are/have been hospitalized or arrested, have received an I-515A, have an I-20/DS-2019 program expiring in less than 5 business days and need a program extension, or will be travelling internationally in less than 24 hours: please notify the ISS Front Desk staff by calling (210) 458-7202. 

With over 1,500 international students, ISS does its best to respond to requests timely. Please assist us by submitting all requests with as much advance notice as possible. Same day appointments are available only in specific situations.

Please discuss your case with a Front Desk staff member for guidance by calling (210) 458-7202.

Online Services

For efficiency International Student Services has also made it easier for international students to submit the letter request form online. You can make an online submission to through your ASAP account.

NOTE: To meet your needs in a timely manner, we request that you plan in advance and provide as much advance notice as possible.


Sponsored Student Advising Hours:

By appointments: Monday, Wednesday, Friday 9 -12PM (in person or by telephone)
Walk-in: Tuesday, Thursday 1:30 – 4:30PM
Walk-in appointments are available for emergency requests and/or brief advising and are limited to 20 minutes maximum.

The following questions may be addressed during walk-in hours:
1. Travel
2. Financial Information Update
3. Add dependent/s
4. Discuss/submit completed forms
5. Change of major
6. Special letter request
7. Concurrent Enrollment

All other issues require scheduling an appointment.

To schedule an appointment please call: 210-458-6571 or email at:  Once the appointment is set, you will receive an e-mail confirmation to the email address listed in our database. Please be prompt for your appointment, late arrivals will not be accepted.
Cancelling appointment: please provide at least 2 days’ notice by either calling 210-458-6571 or emailing at:

If you experience an emergency and are unable to come during walk-in hours, please send an e-mail to or call 210-458-6571

General visa verification letters can be requested at: or at the International Student Services front desk.

Travel signatures, updates on I-20/DS 2019 Form can be processed at the International Student Services front desk.